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Frequently Asked Questions

  1. Malware Infection Handling

    1. My Emsisoft product is unable to remove an infection. What should I do?
    2. How can I reach and send information when a malware can not be removed?
  2. False Alerts

    1. Why did an Emsisoft product detect an innocent file as malware?
  3. Compatibility

    1. FAQ about Emsisoft Internet Security
    2. How can I translate an Emsisoft product into a new language or update an existing translation?
    3. Are Emsisoft products fully compatible with other security products?
    4. See all 4 articles »
  4. Troubleshooting

    1. Remote Support: How do I use ISL?
    2. How do I use the Emsisoft Diagnostic Tool?
    3. How do I run a scan with FRST?
    4. See all 19 articles »
  5. Installing & Uninstalling

    1. Why can't I install an Emsisoft product on Windows XP & Vista?
  6. Settings & Diagnostics

    1. What are delayed updates?
    2. How do I reduce download traffic for online updates?
    3. How do I exclude a program from an Emsisoft product?
    4. See all 6 articles »
  7. Licensing & Billing

    1. How do I insert my license in an Emsisoft product?
    2. How do I migrate an Emsisoft Anti-Malware product license seat to a different computer?
    3. My Emsisoft license has expired. How can I extend my license?
    4. See all 5 articles »
  8. Emsisoft Mobile Security

    1. How do I migrate Emsisoft Mobile Security to a new mobile device?
    2. What if I have to do a factory reset on my device?
    3. How do I use SMS commands in Emsisoft Mobile Security?
    4. See all 4 articles »
  9. Compliance

    1. How does the the General Data Protection Regulation affect my company?
    2. How does the the General Data Protection Regulation affect home users?
    3. What is the General Data Protection Regulation?
  10. Contacting Emsisoft

    1. Email