Go to homepage
Start a conversation

Troubleshooting

Best advise on resolving software troubles.

  • Remote Support: How do I use ISL?

    Before starting, please close any software you have running other than your web browser, to speed up the process. The support helper will be able to see everything on your screen during the session. W...

  • How do I use the Emsisoft Diagnostic Tool?

    The Emsisoft Diagnostic Tool can collect information that helps us diagnose problems with our software, and save it in a log that you can send to us. Here's how to use it: Download and run/open the Em...

  • How do I run a scan with FRST?

    FRST (Farbar Recovery Scan Tool) is a free third-party tool that can be used for diagnostics and malware removal. You can download FRST from one of the following links (the files will be downloaded fr...

  • Remote Support: How do I use TeamViewer?

    TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here's how to get connected with TeamViewer if o...

  • Why am I receiving an error message about a Computer Resource Problem?

    A computer resource problem prevents Emsisoft Anti-Malware from loading essential protection components. The following error message can be seen when there is an issue with our Emsisoft Protection Pla...

  • How do I contribute to the Emsisoft vulnerability report?

    Emsisoft would like to thank independent security researchers that help us to improve our products. If you have found a new vulnerability in our products that can be used to threaten the security of a...

  • How do I create Fiddler logs?

    Please download and install Fiddler 2 from the following link (this is the version that requires the Microsoft .NET Framework 2.0), and then follow the instructions below: http://www.telerik.com/docs/...

  • How do I create a manual full application crash dump?

    Manual crash dumps are useful for diagnosing application hangs or freezes. Due to the size of manual crash dumps though, please do not send them in unrequested. To create a manual crash dump, Microsof...

  • How do I configure automatic memory dumps in case of blue screens?

    The easiest way to configure your system to produce memory dumps in case of blue screens is through a tool called BellaVista: Download BellaVista from the author's home page. Just unpack the downloade...

  • How do I configure automatic crash dumps in case of application failures?

    We have provided you with a set of registry files you can import in order to enable mini dumps, full dumps or disable crash dumps completely:- Download Crash Dump registry scripts for Windows 7, 8, 8....